Try one of the following:
You can keep up with your contacts in one of several ways. We have created a custom field (Twitter ID) on the contact and lead records. Your first step will be to link the contact or lead with their twitter ID. Some ideas on how to do that include:
Now that you have their twitter ID, you can keep up with them is several ways:
We initially built a module to automatically search for particular twitter IDs or common phrases even when you are not logged in to Salesforce. Unfortunately, Salesforce does not allow an application to make a request to a 3rd party (like twitter) when you are not logged in. We can provide this functionality via a hosted service and link the results with Toucan. Because the automated search tool will need to run on another hosting provider, we will have to charge an additional yearly fee for that service.
Can I link my contacts and twitter followers in bulk?
We're working on ideas to do some type of auto-sync, but nothing production-ready yet. The challenge is that you can not use the twitter people search through 3rd party applications. Even if you could, many people use twitter handles that don't relate to their name, making fuzzy matching nearly impossible.
We have some alternatives:
Twitter places a limit on the number of requests any twitter application can make every hour. That limit is 100 requests per hour. Each time you refresh the timeline in Toucan, it counts as a request. When you refresh the Hot List, you make one request per ID in the list. So if your host list has 10 people in it, you will make 10 requests with each refresh. Once you hit the 100/hr limit, you will have to wait until twitter lets you continue. Searches and posting updates are NOT subject to the rate limits.
As with any package, after installing, you will need to assign user licenses to the users you want to be able to use Toucan. This is done under Setup->View Installed Packages.
If you register to track metrics on your short URLs with http://bit.ly, enter your bitly user ID and API Key on the settings page. When you create a Tweet Campaign, you can then shorten your URL with bit.ly. Bit.ly will track the click-through rates and Toucan will retrieve those when you click Refresh Stats. Salesforce CRM does not allow Toucan to automatically refresh stats, you must manually refresh bit.ly statistics.